As the Customer Team Leader, you will ensure the Hub contact centre operations deliver the required performance, providing a great customer contact experience through various channels such as Phone, Email, Video, Social Media, and Correspondence. You will be responsible for leading a team supporting daily activities, driving service excellence, influencing profitability, and managing budgets, while maintaining exceptional customer relationships.
* Excellent supervisory skills
* Experience leading and managing a small team of planners
* Experience in a social housing repairs environment
* Ability to establish and maintain effective customer relationships
* Strong understanding of WIP management to meet and exceed targets, ensuring high customer satisfaction
* Excellent customer service skills
* Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers. Build your career with a leading property services company that values diversity and talented individuals. MSPS is proud to support the resettlement of armed forces personnel. The salary range is £32,000 - £38,000. Morgan Sindall Property Services has over 30 years of experience in the affordable housing sector, providing planned and reactive maintenance to over 200,000 domestic properties nationwide, managing a significant portfolio of large-scale projects.
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