You will work within the F&B Team and report directly to the Bar & Grill Manager. As the Head of Department for the Breakfast team and service, key responsibilities of this role will include:
PRIMARY ROLE RESPONSIBILITIES
* Hosting and running breakfast and lunch service, ensuring the operation runs smoothly and guests have the best possible dining experience.
* Carry out managerial duties including writing breakfast rotas, holiday management, carrying out job interviews, working closely with other departments, and delivering training.
* Work with the Breakfast Chef to give feedback and suggestions on continuously improving the breakfast offering and service.
* Work to continuously develop the breakfast teams’ knowledge and provide on‑job coaching and be proactive in implementing procedures that continually improve the service.
As the appointed Hotel Duty Manager each morning, key responsibilities include:
* Coordinating communication between departments, reporting any absences and hosting the morning briefing.
* Managing guest feedback including resolving any complaints, and maintaining a knowledge of guests.
* Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden.
* Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* A minimum of three years experience working in a restaurant environment and one year experience at supervisor level or above [required].
* Demonstrable ability to host and run a restaurant service [required].
* A minimum of 2 years experience working in a hotel environment [required].
* Experience being a hotel Duty Manager [preferable].
* Experience working in 4* and 5* hotels [preferable].
* Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal Licence.
* Motivational leadership skills and a genuine desire to deliver training and coaching.
* Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
* Ability to work at pace through service times and be proactive for the duration of your shift.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
* Special discounts on stays and dining at any Dakota.
* Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
* Additional holiday day on the first anniversary of your employment.
* Meals on duty and uniforming.
WELLBEING
* Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
* Support from our in‑house Mental Health Champions.
* Family‑friendly flexible working options.
* Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues.
CAREER DEVELOPMENT
* Accredited, certified compliance training given on employment.
* Access to a suite of external, certified resources via our Learning Management System.
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
* Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships.
* Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserie grills and upscale cocktail bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentric. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLY
Please send us your up to date CV.
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