Are you a dynamic, positive person looking for a retail role that's win-win? We want your energy and enthusiasm to help fulfil our mission to Save Sight and Change Lives. In return, you’ll have the chance to take a well‑stocked, beautifully styled charity shop and make it a lively, well‑loved hub for the Hampton area.
Become a Fight for Sight shop manager to take our high‑street presence to the next level. Whether you’re a deputy shop manager, supervisor, or have experience in corporate or charity retail, we want to hear from you. Come in with ideas and energy, and we’ll give you support and the opportunity to thrive in a retail career.
About Our Mission
Imagine being told that you or someone you love is losing their sight. In that moment, two profound questions demand urgent answers: can this be stopped, and how will I live my life? Research into preventing and treating sight loss is chronically underfunded, receiving only 1.2% of publicly funded health research grants. Our work is to find and fund brilliant minds and innovative ideas that prevent, treat, and cure eye disease, and to build partnerships that change the lives of blind and vision‑impaired people.
Role Responsibilities
Purpose of the Job
* Coach, lead, and manage the Assistant Shop Manager and volunteers.
* Drive sales performance and maximise profit, Gift Aid, and donations.
* Deliver the retail strategy, ensuring cost efficiency and compliance with regulations, policies and procedures.
* Promote strong community relations to enhance the charity’s profile.
Main Responsibilities
* Deliver income plan and Gift Aid targets; coach team to achieve goals.
* Manage volunteer pricing, adherence to policies and recognise contributions.
* Foster ownership, follow‑up and effective team communication.
* Induct, train and develop staff and volunteers.
* Liaise with key managers and provide customer service feedback.
* Network locally to generate donations and volunteer engagement.
* Monitor stock security and maintain housekeeping.
* Pursue personal development to enhance retail contribution.
* Monitor sales, category performance and financial results; engage the team in understanding shop performance.
* Foster a creative, entrepreneurial environment to maximise income.
Shop Floor
* Source sufficient stock and maintain efficient processing systems.
* Ensure compliance with legal and internal policies.
* Inspire team to deliver excellent customer experience.
* Enable effective visual merchandising and new product sales.
* Maintain safe, healthy and fit‑for‑purpose shop environment.
Leadership Volunteers
* Recruit, induct and retain an inclusive, motivated volunteer team.
* Connect volunteers to Fight for Sight’s mission and recognise contributions.
* Maintain an empowered, well‑trained, motivated and engaged volunteer team with excellent communication at all levels.
Leadership – Paid Staff
* Support recruitment, induction and development of staff.
* Coach staff to achieve targets; conduct performance reviews.
Management – part of Fight for Sight
* Play an active part in the charity, attending and contributing to all‑staff meetings.
* Represent Fight for Sight and increase local community knowledge of our mission and work.
* Accountable for integrating the shop into the local community in collaboration with the shop team.
* Empower the team to respond to all appeals and fundraising opportunities.
* Adhere to and enforce Fight for Sight safeguarding policies.
Person Specification – Desirable Skills, Knowledge & Experience
* The ability to work under pressure whilst remaining calm and organised.
* Receptive to change and act as a change agent.
* Maintain excellent rapport with staff, volunteers, supporters and donors.
* Demonstrate a calm and logical approach to problem solving.
* Consistently demonstrate dedication to quality customer service and team working.
* Comfortable working in a small team both strategically and operationally.
* Commitment to teamwork, business partnering and a collegiate approach with a can‑do attitude and a sense of humour.
* Provide positive, dynamic, tenacious and flexible leadership at all times.
* Results‑driven, able to measure and quantify own outcomes.
* Adaptable to changing landscape and evolving organisation.
* Willing and able to operate at pace in an organisation undergoing rapid change, using initiative and delivering to tight deadlines.
* Excellent verbal and written communication skills.
* Highly organised, able to plan effectively and allocate resources appropriately.
* Understanding of and commitment to London’s blind and partially sighted people.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties reasonably required from time to time.
Employee Benefits
* A great team and a supportive culture.
* Employer pension contributions matching up to 10% and death‑in‑service cover.
* Generous parental leave.
* Flexible/hybrid working options.
* Apprenticeship scheme, study leave and financial support for training and development.
* Cycle‑to‑work scheme, eye‑test vouchers, staff loan scheme and access to an Employee Assistance Program.
* An active Social Committee and staff events.
Responsible to Commercial Manager.
Direct reports: Assistant Shop Manager and team of dedicated volunteers. Working hours and contract: Permanent, full‑time 35 hours, 5 days a week with flexibility over a seven‑day rota. Salary Minimum £27,000 per year (depending on experience).
Location: Hampton Hill.
Interview dates: Rolling. All applicants must have the Right to Work in the UK; the charity does not sponsor non‑UK employees.
Application & Interview Process
See above for how to apply. We value authenticity and individuality; your CV and cover letter should reflect your unique skills, experiences and personality. Applications drafted with AI assistance, including ChatGPT, will be automatically rejected. Successfully shortlisted applicants will be invited to interview online via MS Teams.
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