Job Description
Who we are looking for
A Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests.
We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred skills and experience
* Strong interpersonal and customer service skills.
* Excellent technical, analytical and troubleshooting skills.
* Strong communication skills, both written and verbal.
* Quick to learn.
* Self-motivated with the ability to work unsupervised.
Main Responsibilities
1. Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
2. Handling Live Chats efficie...