Regional Account Manager - Fire & Security
Kent / South East (Field-based)
£38,000 - £42,000 + Company Car
OTE £50,000
Monday to Friday, 08:30 - 17:00
Permanent
The Opportunity
We are recruiting for a Regional Account Manager within the Fire & Security industry, supporting a portfolio of existing clients across the South East. This is not a sales role – there is no expectation of cold calling or aggressive new business development. Instead, the focus is on managing established accounts, maintaining strong client relationships, and ensuring high‑quality service delivery across fire and security contracts. You’ll act as the trusted point of contact for your clients, working closely with engineering and service teams to ensure compliance, performance, and customer satisfaction.
What You’ll Be Doing
* Managing a portfolio of fire and security service contracts across your region
* Acting as the main point of contact for clients, ensuring a professional and responsive service
* Building long‑term relationships through site visits, meetings, and regular communication
* Monitoring service delivery against KPIs and contract requirements
* Handling client queries and escalations, coordinating with internal technical teams
* Reviewing performance data and preparing reports for client meetings
* Identifying opportunities to enhance existing services and improve contract performance (non‑sales focused)
* Working closely with engineering, service desk, and operational teams to ensure seamless delivery
What We’re Looking For
* Experience in Account Management, Key Account Management, or Client Relationship roles
* Ideally some exposure to the fire, security, facilities management, or engineering sectors
* Strong communication skills with the ability to manage client expectations effectively
* Highly organised, able to manage multiple contracts and priorities
* A proactive, solutions‑focused mindset
* Confidence working with technical teams and understanding service delivery environments
* Full UK driving licence
What’s in It for You
* Salary of £38,000 - £42,000
* Company car
* Realistic OTE of £50,000
* A service‑led role with no aggressive sales targets
* Opportunity to work within a growing and essential industry
* Supportive and collaborative team environment
EEO Statement
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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