Overview
The Operations Supervisor works alongside the Deputy Operations Manager, West hub Operations Assistants and Senior AV and IT Technician. The Operations Supervisor supports the deputy Operations Manager in providing an exceptional experience for the customers of the West Hub. The role holder manages all facilities management services that support and enable the West Hub catering and Library Service to fulfil their strategic aims, with responsibility for monitoring the performance of all contracted out services as well as services provided by the Operations Assistants and Senior AV and IT Technician. The role holder supervises the team that delivers face-to-face services and is responsible for motivating, developing and leading the team. The role holder must lead and inspire the team, enabling them to provide the highest standards of customer service to the West Hub users. The role-holder is responsible for championing Health & Safety compliance and is a Deputy Fire Manager for the West Hub. The Operations Supervisor works closely with the team to ensure daily duties are undertaken and smooth operation of the building. The Operations Supervisor works closely with Estates Division\'s Health & Safety Management team on upkeeping best practice for the West Hub.
Responsibilities
* Manage facilities management services that support the West Hub catering and Library Service and monitor the performance of contracted services as well as internal operations staff.
* Supervise and develop a team delivering face-to-face services to ensure high standards of customer service for West Hub users.
* Lead and inspire the team to provide exceptional customer experiences.
* Champion Health & Safety compliance and act as Deputy Fire Manager for the West Hub.
* Collaborate with Estates Division\'s Health & Safety Management team to maintain best practice for the West Hub.
Qualifications
* Experience of working in a multi-use venue, either commercial or educational, preferably within a building with public access.
* Experience in events management.
* Experience of working in an operational role with varied priorities.
* Experience of working with a diverse customer base and managing competing priorities across users and internal departments.
* Experience of reporting and managing quantitative data, event contracting experience and finance processes.
* Experience working with contractors and internal departments providing supporting services.
* Operational knowledge including daily operating processes such as opening, closing, emergency operating procedures and daily reporting.
* Experience in event delivery and planning.
* Marketing skills including content creation, website updating and social media knowledge.
* A level standard of education/NVQ level 3 vocational qualifications or equivalent level of practical experience.
* First Aid trained, Fire warden trained, COSHH trained or willing to undertake training.
* Role model an inclusive and respectful people culture, championing excellent user experiences.
* A high degree of tact and diplomacy.
Benefits Of Working At The University Of Cambridge Include
* Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
* Generous annual leave allowance
* Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
* An auto-enrolment pension scheme, with a generous employer contribution;
* Travel benefits and retail discounts at over 2,000 local and national stores;
* Schemes to support with relocation
The earliest start date for this vacancy is 14th December 2025.
Click the \'Apply\' button below to register an account with our recruitment system (if you have not already) and apply online.
If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk
Please quote reference BA47134 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Education Management
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