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Retail Customer Service Manager
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager at Entain, you'll be an integral part of our team, delivering top customer service and driving standards daily. Join our dynamic Ladbrokes & Coral betting shops where no two days are the same, and contribute to a team that wins together and prioritizes our customers.
What you will do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed, being responsible as a key holder.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your typical weekly rota will be 32.5 hours, including long opening and closing shifts, as well as shorter evening shifts, varying week to week. We believe in supporting a healthy work-life balance by providing your rota at least four weeks in advance.
Qualifications
* You must be 18 years or over to work in our betting shops.
* A passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated and proactive attitude.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Information
We offer competitive salaries and benefits, including optional overtime, pension schemes, discounts, healthcare, and development opportunities. Join us and be part of an inclusive community that celebrates individuality. If you require any adjustments during the recruitment process, please contact us.
At Entain, we are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected. We adhere to all applicable employment laws and recruitment regulations in our operating jurisdictions.
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