The Role
1. Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
2. Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists). Support theatre scheduling as required.
3. Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
4. Maintain accurately coded and timely records on electronic systems that are used to capture information about patient journeys (eg. appointment bookings Trakcare).
5. Maintain accurate and neat paper based case records relating to patient care you are dealing with. Collect and deliver these case records when they are required urgently for ongoing clinical care.
6. Answer patient enquiries relating to the organisation of their care, including the booking of appointments. Make suitable arrangements for them to speak to clinicians, where appropriate.
7. Open mail, take any appropriate administrative action and direct it to the appropriate clinician.
8. Manage diary arrangements for clinicians that relate to their NHS role(s) and organise meetings where appropriate.
9. Contribute to regular reviews of performance within the administrative team and clinical team, identifying opportunities to make improvements to the quality and efficiency of services.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
10. SVQ level 2 qualification (or equivalent experience) plus at least 2 years experience in healthcare administration or at least 3 years experience in a secretarial role
11. Understanding of medical terminology
12. Evidence of effective team working and dealing with change
13. Evidence of strong communication skills with patients, clinicians and colleagues.
14. Excellent organisational skills
15. Evidence of strong competence with relevant IT systems
16. Audio typing skills
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
17. Medical Terminology Qualification.
18. Secretarial & administration experience.
19. NHS experience
20. Experience of Trakcare & Winscribe Digital Dictation
21. Microsoft office packages
22. Proficient in use of software systems.
23. A good understanding of Medical Terminology
24. Ability to prioritise and work on own initiative.
25. Ability to work under pressure.
26. Able to work well as part of a team.
Contract type
Permanent
Part Time
36 hours
Please note this is a part time post and the salary for this position will be pro-rata.
Location and Working Pattern
This role will be based in Surgical and Critical Care Department within University Hospital Hairmyres.
The working pattern for this role is Monday-Friday 9AM - 5PM.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
27. A minimum of 27 days annual leave increasing with length of service
28. A minimum of 8 days of public holidays
29. Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
30. Paid sick leave increasing with length of service
31. Occupational health services
32. Employee counselling services
33. Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .