YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities and has served the community for over 150 years.
About The Role
In your role you will play a key part in the Housing and Support team, ensuring delivery of exceptional housing and support services to residents. You will often be the first point of interaction for both residents and visitors, handling a broad spectrum of questions and providing detailed information and comprehensive guidance. Your commitment to maintaining consistently high‑quality customer service will positively impact everyone you engage with, particularly residents and their support circles. The role is dynamic and multifaceted, encompassing reception duties, first aid, fire marshal responsibilities, health and safety, and representing YMCA St Paul's Group in welcoming new residents and Health & Wellbeing members.
Key Responsibilities
* Exceptional Customer Service: Act as the frontline representative, providing consistently excellent customer service and creating a lasting positive impact on residents and their networks.
* Diverse and Dynamic Role: Perform standard reception tasks such as managing calls, handling mail, overseeing repairs, and processing payments, while ensuring facility safety and security.
* Safety and Security: Act as first aider and fire marshal, responsible for the safety and well‑being of residents during emergencies, with regular patrols and checks on Wellbeing and Facilities.
* Welcoming and Attentive: Serve as the first contact point, welcoming new residents, addressing complaints, handling anti‑social behaviour reports, and providing empathetic support to residents and the public.
* Collaborative Teamwork: Work alongside experienced housing advisors, contributing to the well‑being of residents and visitors and maintaining a high‑quality service.
What We Offer
We prioritise improving diversity and inclusion in the workplace and the services we provide, valuing authenticity and encouraging all staff to share their opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
As a team member, you can learn, grow, and reach your full potential. We are committed to your development and support your personal growth journey through comprehensive learning and development programs, training, qualifications, and on‑the‑job experience.
Benefits
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, including:
* Free gym access across our sites
* Discounts from major retailers and supermarkets
* Free access to well‑being and counselling services
* The ability to work from a range of outer London work locations
* Career development programmes to help you thrive
* Family‑friendly policies, including enhanced maternity pay
* Life Assurance (permanent contracts only)
* For a complete list of our staff benefits, please click here
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