Director of Operational Services (12-Month FTC)
Hybrid based from Birmingham
c. £90,000
Full-time, Fixed Term Contract (12 months)
Are you an experienced and values-driven senior leader with a track record of delivering high-quality services in regulated care environments? Do you thrive in fast-paced, multi-site operations where people are at the heart of everything you do?
We re supporting a leading national charity to recruit an interim Director of Operational Services on a 12-month fixed-term contract. This is a key leadership role, responsible for ensuring that services are person-centred, high-quality, and compliant and most importantly, that they truly change lives.
You ll be leading a team of five Heads of Operations and a PA, working closely with senior colleagues across the organisation to deliver on strategic priorities, embed a culture of excellence, and ensure people with complex needs can live the lives they choose.
Key Responsibilities
* Lead and inspire regional operational teams to deliver safe, responsive, and person-centred services.
* Ensure services meet or exceed all regulatory standards (CQC, Ofsted, CIW, etc.).
* Drive a performance-focused culture grounded in values, inclusion, and support.
* Monitor and manage operational budgets, driving financial sustainability and identifying opportunities for growth.
* Champion innovation, technology, and service improvement to enhance independence and quality of life for those supported.
* Collaborate with colleagues across directorates to ensure strategic alignment and cross-organisational effectiveness.
* Represent the organisation externally and build trusted relationships with stakeholders, commissioners, regulators, and families.
What We re Looking For
* Proven experience at senior leadership level in social care, specialist education, or the public/voluntary sector.
* Strong understanding of regulatory frameworks and a successful track record of multi-site leadership across diverse services.
* Skilled at managing change, driving innovation, and embedding service improvement.
* Comfortable working strategically while staying grounded in day-to-day operational realities.
* Excellent interpersonal and influencing skills with a collaborative, people-first approach.
* Experience working with commissioners, regulators, and other key stakeholders in the social care landscape.
* A commitment to inclusion, co-production, and safeguarding best practice.
This role offers a fantastic opportunity to join a forward-thinking organisation at a time of transformation and innovation. You ll play a pivotal part in shaping services that genuinely empower people with complex disabilities to thrive.
Interested?
If you're an experienced interim or operational leader looking for your next challenge, we d love to hear from you. Please get in touch for a confidential conversation or apply with your CV today.
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