XCL Group are seeking an experienced and proactive Account Manager to join our growing client who product exquisite packaging and carton-based products. The ideal candidate will bring a strong understanding of carton manufacturing processes, excellent customer service skills, and experience working with Tharsterns MIS would be a great advantage. This role involves managing customer accounts from order placement through to artwork approval and final delivery, ensuring a smooth, accurate, and high-quality service. Job Responsibilities * Serve as the main point of contact for allocated customer accounts. * Process customer orders accurately using Tharstens MIS (or similar MIS software). * Liaise closely with external sales teams, production, design, and customers to ensure all project requirements are met. * Manage artwork approvals, ensuring files are correctly supplied, reviewed, and progressed into production. * Monitor project timelines and proactively communicate updates to customers and internal stakeholders. * Resolve any issues or queries relating to specifications, lead times, artwork, or production. * Prepare job bags, specifications, and supporting documentation for production. * Maintain excellent product knowledge to provide accurate advice and support. * Support continuous improvement initiatives across customer service and workflow processes. Job Requirements * Cartons industry experience is essential. * Experience using Tharstens MIS (highly desirable). * Understanding of litho print processes and packaging artwork requirements. * Strong organisational skills with the ability to manage multiple jobs simultaneously. * Excellent communication skills, both written and verbal. * High attention to detail and accuracy. * Ability to build strong internal and external relationships. * Customer-focused, proactive, and solutions-driven attitude. Hours: 4 DAY WORKING WEEK Tuesday – Friday 8:30am – 6pm This is a great opportunity to join a busy team who have a family feel throughout the company and continue to invest within their people. They offer a number of benefits including a 4 day working week and a competitive salary with a number of company perks. For more information please contact our Huddersfield office