Due to growing demand on our service, were looking to recruit an Advice Assistant to support our team of professional Advisers. In this role, youll provide essential support to the students and the advisers, confirming appointments and signposting to ARU and Union services.
What Youll Be Doing
· Triaging enquiries, including understanding when and where to signpost to services, provide hold information or offer an appointment when required.
· Providing initial guidance and information to students and record each case on the case management system as needed
· Providing initial signposting information and guidance to students where the service cannot support the student.
· Interpreting and applying the University's key regulations, policies, procedures and Codes of Practice at a level appropriate to the role.
· Ensuring that procedures for confidentiality and security of personal information are maintained to protect client data.
What Youll Bring:
· Experience communicating information or advice effectively in a similar role such as a reception environment or contact centre.
· Excellent time management and organisation skills.
· A calm and professional approach when working under pressure.
· Able to work independently and use own initiative.
· A sensitive and empathetic approach to distressing situations.
· Great communication skills
Why Work With Us?
At Union, your work will drive real change as you help students access key services. Youll be a valued member of a collaborative, supportive team where impact is celebrated.
The closing date for this role is Tuesday 6th January at 11:59pm.
In person interviews will be held on Thursday 15th and Friday 16th January.
To apply please follow this link:
Apply now and be part of something meaningful.