JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. · To answer and log incoming calls and requests from internal and external customers · Coordination of engineer resources and labour in conjunction with other team members and Service Manager · To order parts and raise purchase orders for subcontractor labour where required · To initiate first stage internal and customer escalation processes · Take on projects as and when required and see them through to successful completion · To prioritise customer contracts / outstanding calls and despatch engineers. · To identify cost saving initiatives. · Where possible - to assist others with tasks that may be outside of the scope of your role · Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times. · Effective and efficient WIP management of all call types from creation through to invoice completion and job closure · To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies. · Adhere to H&S procedures with due regard for business constraints and efficiency · Generating quotes for customers · Updating, uploading and checking of the clients’ online systems & KPI reports · Provide holiday cover for other administration roles · To record and control cylinder rentals · To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s. Location: On-site –Manchester,GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .