Join a positive, supportive, and growing telecoms company. We’re looking for a friendly and proactive Customer Care Representative to join a dynamic telecoms organisation based in Brighouse, and If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal opportunity for you. What You’ll Be Doing: * Supporting direct customers and resellers across mobile, fixed line, and data services * Responding to queries via email and telephone, covering everything from billing to technical support * Building strong relationships with partners and delivering exceptional service * Troubleshooting issues and striving for first-time resolution * Managing orders, faults, billing queries, and hardware requests * Updating internal systems and overseeing automation processes What We’re Looking For: * Excellent communication and customer service skills * A positive, can-do attitude that shines through every interaction * Confidence in handling both inbound and outbound calls * Ability to work efficiently, take ownership, and follow through on tasks * Previous experience in telecoms is helpful, but not essential You’ll be supported by in-depth training and ongoing product knowledge, with a strong commitment to upskilling and personal development. Career progression is actively encouraged, and opportunities to grow within the business are plentiful. Hours: Full-time, Monday to Friday Location: Brighouse