Aquafax is the UK’s leading distributor of marine equipment, specialising in distributing the marine industry’s leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and enhance their experience with our company.
Why work for LKQ
* People First: We value our employees just as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers politely, patiently, and helpfully from the moment they enter the branch.
* Work on SOP systems and handle customer transactions.
* Deliver balanced performance across key business metrics and KPIs aligned with business goals.
* Collaborate with Sales, Purchasing, Finance, and Technical Teams to maximise customer opportunities and foster a customer-first culture.
* Assist in receiving deliveries and managing stock procedures.
* Keep the branch clean, tidy, well-presented, and stocked.
* Assist the Branch Manager in maintaining customer relationships.
Skills and Experience
* A passion for and experience in delivering fantastic customer service.
* Previous experience as a sales advisor or in customer service roles.
* An interest in boating and/or knowledge of the Marine industry.
* Proficiency in Microsoft Windows and Office applications.
* Ability to plan, prioritise, and solve problems.
* Knowledge of SOP systems.
* Result-driven and highly motivated to meet and exceed targets.
What we offer
* Competitive Salary: Regular salary reviews to keep your earnings competitive.
* Enhanced Annual Leave: Enjoy a great work-life balance with ample time off.
* Exciting Career Growth: Opportunities for personal development and career progression across the UK & Europe.
* Pension Contributions: We invest in your future with our contributory pension scheme.
* Life Assurance: Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme: Confidential support whenever you need it.
* Exclusive Gym Discounts: Reduced memberships at top health clubs.
* Healthcare Perks: Access to online GP, hospital plans, and wellness benefits.
* Cycle to Work Scheme: Save money and stay active with tax-free bike purchases.
* Retail & Staff Discounts: Savings on popular brands and products.
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