About FCLG
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach.
We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
An insight to Business Support
This is a fast paced, varied role where you willbe responsible for day-to-daytasksacross all areaswithin the department whilst supporting customers withpolicy basedqueries by phone,emailand live chat.
Key Responsibilities:
Assisting company car users validate their driving licences online.
Supporting event and fleet operators with the management of their driving licence validations .
Email inbox monitoring .
Dealing with incoming calls from drivers and other service users .
Offering general advice about driving licence rules etc to stakeholders .
Website access assistance .
Formatting online accounts for new system users .
Assist with setting up driving events in an online portal.
Weekly Licence status reports to clients for their Portals .
Daily Report formatting and issuing .
Monitoring and responding to live chat questions .
Dealing with incoming calls surrounding the company car scheme .
Updating user accounts with up-to-date information .
Processing vehicle loan agreements and tracking daily reports .
Ordering company vehicles and amending existing orders .
Turning on/off vehicle entitlements .
Monitoring and responding to live chat questions .
Processing payments and taking payments over the phone .
Operation of Client software for vehicle management .
Import of Third-Party Insurance data .
Physical V5 Management .
Vehicle Loan Agreement support .
Fleet loading to the MID for all clients .
Support of client used vehicle discount scheme .
Management of vehicle fines and PCNs .
Support other internal departments using MIAFTR .
Completing HPI checks and performing resale audits .
Administration of client new starters and leavers across various platforms .
Continuous process review and improvement .
Providing support for driving dispensations .
Administration of vehicle insurance rule listings .
Audit of vehicle handovers across multiple locations .
Provide departmental statistics for use by internal management .
Fleet Administration for Zero and low emission zones and other toll road s.
Essential & desirable skills:
Be competent with IT.
Be confident on the phone and with email communication.
Be trustworthy and reliable.
Be organised and methodical.
Be able to use initiative and solve problems.
Be accurate when completing repetitive tasks.
Be happy to ask lots of questions whilst learning.
Be able to multitask and work between multiple systems.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include:
Casual dress
Company events
Company pension scheme
Private medical insurance
Travel Insurance
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