Summary
Working closely with the Engineering Team Leader, the Graduate Customer Support Engineer will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning, and execution phases.
The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages, during day to day operation of the customer's Equipment. This is done through daily engagement with our customer to ensure the reliability, availability and safety of their operating assets. In addition, our Customer Support Engineers support our Programme Management, Commercial and Tendering Teams in their business development or existing business expansion goals.
Role Responsibilities
As a Graduate Customer Support Engineer on the Steam Turbine Customer Support Team, some of your responsibilities will include;
1. Communicate effectively with all levels of employees.
2. Maintain the highest degree of honesty and integrity at all times.
3. Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
4. You will develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
5. Responsible to solve Customer problems ("end" Customer and "internal" Customer) when it is assigned by Engineering department.
6. To write and or revise Quality Management procedures as and when requested.
7. Participate in proactive team efforts to achieve departmental and company goals.
8. Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
9. Willing to work off hours and weekends to support emergency issue resolution.
10. Ability and willingness to travel to customer sites around 50% time whenever required.
11. Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
12. To know and implement the quality policy of MHPS-EU.
13. Comply with all safety policies, practices and procedures at all times.
14. Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
About you
To be considered as a suitable candidate for this position, you will;
15. A Bachelor's Degree in Mechanical Engineering is preferred with exposure in any areas of Gas Turbine design, operation, repair, service, installation, or commissioning
16. Experience in developing and writing specifications and/or proposals.
17. Effective customer service skills and strong organizational skills.
18. Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
19. Proficient technical report writing and communication skills.
20. Ability to work in a multidisciplinary team having people with different cultures and nationalities.
21. Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
22. Fluency in business English