Location: Poole
Salary: approximately £30,500
Hours: 8am-5pm Monday–Friday (1 hour lunch); onsite only
Benefits:
* 22 days holiday
* Holiday buy‑back scheme
* Pension
* Growth by sharing bonus scheme
* On‑site parking
* Modern open‑plan offices
* Free lunch every Friday
* Company sick pay
* Company social and corporate events
* Monthly + annual bonus structure
The company prides itself on its customer service, and this role is key within the business. The successful candidate will be proactive, analytical, with excellent communication skills, able to work under pressure, think clearly, act decisively, and possess strong organisational skills.
Key Responsibilities
* Act as the first point of contact for customer account queries.
* Reconcile, manage customer portals and integration.
* Review new and existing accounts for creditworthiness, setting and suggesting appropriate terms and credit limits.
* Effectively review, manage and collect customer accounts prioritising to maximise cash flow while minimising risk of exposure.
* Resolve invoice and payment queries promptly and efficiently.
* Produce and distribute customer statements of account.
* Proactively manage new accounts and high‑value invoices.
* Build effective relationships and rapport with customers and internal contacts.
* Provide exceptional customer service.
* Prepare month‑end consolidated invoices.
Qualifications
* Credit control experience.
* Customer service experience.
* Analytical, self‑motivated, driven and enthusiastic.
* Excellent verbal and written communication skills.
* Highly proficient IT user, including Excel, Outlook and accounting software.
* Strong organisational and time‑management skills.
* Ability to work under pressure with a high volume of workload.
* Team player.
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