Description
As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
What you'll do at Pasta Evangelists:
* Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
* Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
* Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
* Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
* Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
* Foster a collaborative work environment within the team.
Who you are:
* Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
* Able to undertake a criminal record check.
* Passionate about delivering excellent customer service and have a customer-centric approach to your work.
* Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
* Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
* Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
* Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
* Flexibility in hours, airport shifts can start at 3am.
* Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
* … A pasta lover!
What we can offer:
* Competitive salary to attract best talent
* Join a dynamic, fast-moving & diverse team
* Duty free discounts excluding alcohol and cigarettes
* Regular team socials and pasta tastings
* Free Pasta Evangelists products
* Referral bonus Scheme
* Cycle to work scheme
* 28 days of paid annual leave (bank holidays inclusive)
Pasta Evangelists was born eight years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado.
Building on this success, we are now disrupting Britain’s pizza-centric Italian dining scene with the launch of our very own Pasta Evangelists restaurants along with our high-end Harrods Pasta Bar. These are not just Italian eateries — they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food. You can visit us at our first locations in Chiswick, Richmond, Greenwich and Farringdon, where guests can enjoy a delicious meal and also take part in our much loved pasta-making classes.
At the same time, we continue to expand our fresh pasta takeaway concept, available on and through major delivery platforms like Deliveroo, UberEats and JustEat. With more than 40 kitchens now operating across the UK — including in Scotland and Wales — we are growing our footprint rapidly and bringing fresh pasta to more customers every day.
Our state-of-the-art Pastificio in Acton, West London — the largest in the UK — enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what’s possible in this beloved category.
Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience.
Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.