* Be proficient in the use of Emis Web - Experience in creating spreadsheets and use of all Microsoft packages - Typing letters, reports and associated documentation as required - Audio typing - Liaising with secondary care and community services, ensuring referrals are processed efficiently - Managing all enquiries in an effective manner - Accurately coding data on the clinical system into the patient record - Communicate effectively by email, telephone, written and face to-face communication - To be able to design & run complex searches and prepare clinical information ready for audit and review by the clinical team, executive and wider practice team, on a weekly, monthly, quarterly and annual basis - Develop, implement and manage patient recall systems for all clinical disease areas and other appropriate conditions - Manage and support health campaigns to increase patient uptake - Assisting management with tasks relating to the Quality and Outcomes Framework (QOF) and Local Enhanced Services - Undertake a variety of duties that are within the protocols set by the practice and that of any individual research study or opportunity - Processing referrals using the electronic referral system (ERS) - Answering incoming phone calls, transferring calls or dealing with the callers request appropriately - Managing all administrative queries as necessary