Workshop Controller - Cambridge Reference Number - 0123445567567
Location Toyota and Lexus Cambridge
Working Hours Full Time
Salary £55,000 OTE
Closing Date 24/07/2025
Workshop Controller
OTE of £55k+
Ignite your career with the unparalleled opportunity to join Europe's largest Toyota franchiseand pave your way to success in the automotive industry.
We at Steven Eagell Group, represent the world's largest automotive brand, and are looking for a Mechanic to embark on an exciting career opportunity within one of the industries with the highest global marketing spends.
As an award-winning employer and Europe's largest Lexus and Toyota retailer, we are committed to delivering complete customer satisfaction across our 45 locations in the Southeast, East of England, and West Midlands.
We are currently expanding our business and seeking a talented Workshop Controller to join our Cambridge Branch. This role offers excellent training, genuine career progression, and the chance to work with cutting-edge automotive technology.
Key Attributes:
* You will co-ordinate the resources available in the workshop in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity.
* Control the flow of work across the team in an effective, efficient and fair manner
* Responsible for quality and ensuring all job cards are completed correctly
* Prioritising jobs to meet tight deadlines
* Delegating jobs to the relevant Service Technicians and Apprentices
* Managing the workload of the Technicians and Apprentices in the most efficient manner
* Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturer's standards
* Ensures that the relevant manufacturer’s Warranty standards are met
* Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned
* Examines vehicles and reports defects against relevant regulatory bodies
* Carries out each job within the budgeted time as set out on the job card – to maintain own labour productivity
* Works in accordance with workshop and Centre Health & Safety requirements
* Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
* Follows key processes to achieve specified quality and efficiency targets
* Works with the Centre developing and improving more efficient processes
* Talks to customers to summarise the details of the work required or carried out, and answer their questions
* Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
* Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
* Coaches and supports apprentices & technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
* Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
* Attends specialised training as required by the relevant manufacturer
* Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
* Ensures opportunities for sales are followed up by the most appropriate specialist
* Reports on technical problems using appropriate procedures
* Ad hoc duties as and when required to meet the needs of the business
This job description describes (but does not limit) the main duties and responsibilities of the job. These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences.
In return:
* Car Benefit Scheme (after successful completion of probation period)
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Sick pay
* Health and wellbeing programme
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs at steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Whatever your question or feedback we are here to help. So please feel free to contact us
Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG
Reg. Company Number: 4370971
VAT Reg. No. 125467512
Financial Disclosure
Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.
You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.
Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here
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