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Health care support worker - emergency department

Paisley
NHS Scotland
Health care support worker
Posted: 14h ago
Offer description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.


The Role

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS). As part of the multidisciplinary team and without supervision, the post holder has the responsibility for assessment of care needs and the development of programmes of care, and/or the implementation and evaluation of these programmes ensuring the delivery of high quality care to patients within clinical settings. Co‑ordinates the provision of seamless care for patients from admission to discharge by utilising efficient verbal and written communication practices with all members of the Multi‑Disciplinary Team / Primary Care Services and Carers.


Duration, Location, and Working Pattern

* The location for this post is the Royal Alexandra Hospital
* The shift pattern for this post is day and night shifts across 7 days of the week
* Please note the salary is Pro Rata for part time hours


Key Responsibilities

* Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care for patients to ensure delivery of a high standard of care
* Maintain effective communication with patients, relatives/carers and other members of the multidisciplinary team to ensure that appropriate information is shared and patient needs are met
* Assist in monitoring standards of care within defined policies, procedures, standards and protocols of the ward to ensure adherence to, and delivery of, a high quality service
* Organise own workload to ensure that the interests of patients/clients are met
* Responsible for maintaining patient records within agreed standards
* Participate in maintaining departmental stock levels, through ordering of stores, ensuring the economic use of all resources
* Participate in clinical audit as required
* Adhere to the organisational infection control policies and procedures and act as a role model in the maintenance of a safe environment


Knowledge, training, qualifications and/or experience required to do the job

* Evidence of continued professional development
* Excellent interpersonal skills
* Excellent analytical and numerical skills
* Good IT knowledge and skills
* Advanced theoretical and practical knowledge of a range clinical procedures and practices
* Knowledge of hospital policies/procedures and practices specific to the working environment
* Effective time management skills
* Ability to use initiative


What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies


Interested?

If you would like to find out more, we would love to hear from you.


For An Informal Discussion, Please Contact

Lead Senior Charge Nurse, Melinda Devlin, melinda.devlin@nhs.scot, 0141 314 6676


Details on how to contact the Recruitment Service and the Recruitment Process

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.


AI Tools Guidance

* Show us the real you: Your application should reflect your skills, experience and motivations authentically.
* Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
* Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.


Tip

Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.


From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro‑ratio basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.


Work-life Balance and Flexible Working

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.


Equal Opportunities

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.


Armed Forces Covenant

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.


Application Portal Issues

For application portal or log-in issues, please contact the in the first instance.

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