NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Role Overview
Senior Healthcare Support Worker (HCSW) – Medical Assessment Unit, Royal Alexandra Hospital.
The purpose of the Medical Assessment Unit is to provide a high‑quality, safe, and supportive environment for all patients. As part of the multidisciplinary team, the Senior Healthcare Support Worker will play a vital role in delivering person‑centred care to patients within the acute hospital setting under the support and supervision of a Registered Nurse.
Duration, Location, and Working Pattern
* This is a permanent post.
* Full and part‑time hours available 36 hours – 18 hours.
* Working hours on 12‑hour shifts, rotational days and nights, Monday – Sunday.
* Based at the Royal Alexandra Hospital.
* Salary is pro rata for part‑time hours.
Key Responsibilities
* Provide compassionate, person‑centred care to patients, carers, and relatives, ensuring high standards of care are maintained at all times.
* Undertake delegated patient care duties under the direction of a Registered Nurse: patient observations, urinalysis, blood pressure monitoring, pregnancy testing, wound care, stoma care, and removal of peripheral cannulae. Report any concerns or changes in a patient’s physical or psychological condition appropriately.
* Communicate effectively with patients, relatives, and the multidisciplinary team, responding to enquiries and escalating concerns when required.
* Support the safe transfer and movement of patients and contribute to maintaining a safe, clean, and efficient clinical environment.
* Maintain accurate and up‑to‑date patient records in line with information governance requirements and ensure confidentiality is upheld at all times.
* Adhere to NHSGGC policies, procedures, and safe working practices, including the appropriate use of equipment, stock control, housekeeping responsibilities, and reporting equipment faults or safety issues.
* Participate in ongoing learning, training, and personal development activities to maintain skills, knowledge, and professional standards.
Qualifications, Training, and Experience
* SVQ 3 qualification or equivalent knowledge gained through experience, on‑the‑job training and short courses.
* Awareness, understanding, and compliance of policies and practices (e.g., Escort Policy, Prevention and control of infection, Health and Safety).
* Ability to work within the scope of practice under direct and indirect supervision by the registered nurse (training will be provided).
* Knowledge of equipment used within the department to support the registered nurse and ensure that it is compatible and in good working order.
* A demonstration of caring and compassionate attributes.
* Ability to work as part of the multidisciplinary team.
What We Offer
* Minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
* Comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme, and extensive learning and development opportunities.
Equality, Diversity, and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity, and inclusion. NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer and welcomes applications from across the Armed Forces Community.
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