Canvey Island, Essex
Salary: £29000 - £31000
Expiry Date: 02-11-2025
About this Role
Customer Care & Business Support Officer We’re looking for a Customer Care & Business Support Officer to deliver exceptional service to the public and provide vital administrative support to our recreation facilities. This is a great opportunity for someone who thrives in a busy environment, enjoys working with people, and wants to play a key role in the smooth running of community spaces. Why Join Us
1. Opportunity to make a real impact in the community.
2. Supportive and collaborative team environment.
3. Training and development to support your growth.
4. Varied role with a balance of customer interaction and administrative responsibility.
The successful candidate will have following experience
5. Strong organisational and communication skills.
6. Ability to work on your own initiative, prioritise effectively and remain calm under pressure.
7. Proven experience delivering excellent customer service and handling challenging situations.
8. Confident handling cash and card transactions accurately.
9. Good IT skills, including Microsoft Office and online systems.
10. Previous experience in customer service and administration (essential).
11. Experience with financial handling or community engagement is an advantage.
12. Understanding of health & safety practices.
13. A positive attitude, team focus and commitment to high standards of service.
Responsibilities
14. Act as the first point of contact for customers, handling enquiries in person, by phone, email and online.
15. Manage facility bookings, process payments, and handle cancellations and refunds accurately.
16. Provide comprehensive administrative support, including record-keeping, data entry, preparing reports and managing correspondence.
17. Support marketing and promotional activities, including social media updates, campaign support and outreach.
18. Handle financial transactions securely, including cash, card and direct debit administration.
19. Liaise with site teams to support day-to-day operations, events and maintenance reporting.
20. Ensure compliance with policies and procedures, including health and safety, data protection and customer service standards.
21. Contribute to community engagement initiatives and help drive increased participation in recreational activities.
22. Work collaboratively with colleagues to deliver a seamless service across multiple sites.
Please apply today for immediate consideration! Axiom Personnel
is acting as an employment business in relation to this vacancy.