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Quality assurance & support engineer

Sunderland
OneClickComply
Support engineer
Posted: 22 July
Offer description

OneClickComply is changing how cybersecurity and compliance is achieved by small and medium sized businesses by automating thousands of technical tasks at the click of a button. We're backed by a leading Venture Capital investor and work from our state-of-the-art office in Sunderland.





Description:

* Design, develop, and execute test plans for Python-based systems and REST APIs.
* Document and continually build out QA processes using automation frameworks.
* Identify, record, and track bugs through to resolution.
* Collaborate with development and product teams to refine requirements and deliver quality releases.
* Provide tier-2 technical support to customers, diagnose issues, and communicate resolutions promptly.
* Maintain detailed, user-friendly documentation for both internal and external audiences.
* Contribute to continuous improvement of quality standards and support procedures.

Qualifications:

* No Degree Required
* Professional experience in QA for Python applications and web platforms.
* Hands-on experience with test automation frameworks (e.g., Pytest, Selenium, or similar).
* Familiarity with API testing tools (such as Postman or Swagger).
* Demonstrable troubleshooting and support experience in a customer-facing or internal capacity.
* Strong written and verbal communication skills in English.
* Understanding of version control (preferably Git) and CI/CD workflows.
* Analytical mindset and a detail-oriented approach.

Benefits:

The OneClickComply team are integral to the 100% customer satisfaction we have here, and as such we offer one of (if not) the best benefits packages for our team.



โค๏ธโ€๐Ÿฉน Wellness & Healthcare

* ๐Ÿ‘ฉโ€โš•๏ธ 24/7 GP appointments for you & family
* ๐Ÿ—ฃ๏ธ Unlimited counselling & mental health support
* ๐Ÿ’ช Virtual gym classes & discounts
* ๐Ÿฆต Virtual physiotherapy & ๐Ÿ‘๏ธ unlimited eye tests
* ๐Ÿซฐ Subsidised health insurance
* ๐Ÿค Care & special needs advice
* ๐Ÿถ 25% off video vet consultations



๐Ÿ—“๏ธ Leave Entitlements

* โœˆ๏ธ 33 days paid annual leave
* ๐Ÿ  Unlimited leave (sabattical anyone?)
* ๐Ÿคข 10 days company sick pay
* ๐ŸŽ‚ Paid day off for your birthday
* ๐Ÿน Paid pet bereavement leave
* ๐Ÿšธ Half-day off for your childโ€™s first school day



๐Ÿ’ด Financial Benefits

* ๐Ÿช 4,000+ retailer discounts
* ๐Ÿ“ž Personal finance advice
* ๐Ÿฅ‡ ยฃ1,000 monthly lottery
* ๐ŸŽž๏ธ 40% off cinema tickets
* ๐Ÿ’น Share options
* ๐ŸŽฝ Charity match donations
* ๐Ÿš˜ Driving Lesson Contributions
* ๐Ÿ’ต Interest-Free Loans
* ๐Ÿš‚ Travel pass advances



๐Ÿ• Food & Social
๐Ÿน Unlimited free drinks in the office (catered to you on request!) & ๐Ÿด monthly team meals

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