Technical Sales Advisor –
Overview
We are seeking a highly capable and motivated Sales Support & Technical Advisor to join our team. This role supports customers, contractors, and installers by providing technical product guidance, preparing accurate quotations, and assisting with system design. You will play a key part in ensuring projects progress smoothly from initial enquiry through to final installation.
The ideal candidate is customer-focused, technically confident, and able to balance proactive sales support with sound administrative and organisational skills.
Key Responsibilities
Customer & Contractor Support
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Act as a primary point of contact for customers, contractors, and installers.
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Provide clear and accurate technical product advice.
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Understand customer requirements and recommend suitable solutions.
Sales Support & Quotation Preparation
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Prepare competitive and accurate quotations based on project specifications.
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Follow up on enquiries to secure orders and support sales targets.
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Maintain high-quality communication throughout the sales cycle.
System Design & Technical Input
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Interpret and understand schematic drawings and technical documents.
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Produce basic CAD room layouts or mark-ups for proposed systems.
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Assist with system design to ensure compliance with performance and regulatory requirements.
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Provide technical support to the installer team during project delivery.
Project Administration & Coordination
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Manage the entire process from enquiry to installation, ensuring smooth handovers and timely progress.
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Liaise closely with internal teams and our network of installers.
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Maintain accurate records, documentation, and project tracking.
Skills & Experience Required
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Excellent interpersonal and communication skills with a strong customer service mindset.
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Demonstrable experience in sales support, technical sales, or customer-facing technical roles.
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Ability to read and interpret schematic drawings.
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Ability to produce basic CAD drawings (experience with AutoCAD or similar desirable).
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Good understanding of Building Regulations relevant to system installation (industry-specific knowledge preferred).
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Strong administrative skills with the ability to manage multiple projects simultaneously.
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Organised, proactive, and able to work independently as well as part of a team.
Desirable
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Experience working with contractors, installers, or within a construction-related environment.
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Background in engineering, building services, HVAC, renewable energy, or similar technical fields