Join our small office team who love to have a laugh
Reports to:
Customer Service Team Leader and Office Manager
Customer Service Job Purpose:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, messages and text.
Customer Service Job Duties:
· Answer's customer support messages via telephone or Web promptly to enhance the customer service experience
· Quickly learns the functions of the system to log in and respond to customer complaints
· Accurately records and logs interaction with customers via messages, notes and on shared documents where required
· Works with management to maintain best practices for efficient communication with customers
· Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
· Address customer questions about new products, services, promotions on sales
· Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
· Willing to learn from management to properly apply company policy to customer solutions
· Contributes to bottom lines sales by increasing customer satisfaction
· Assists and contributes to social media page
Customer Service Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette
Day to Day Tasks at Garden Store Direct:
· Reporting to Customer Service Manager to be assigned to one or more of the following platforms – eBay, Amazon, website emails, B&Q
· Responding to and resolving personal emails with customers, couriers and suppliers
· Answering phone calls professionally and effectively and resolving queries and issues
· Provide outstanding customer service to each and every customer and to ensure feedback is consistently positive
· Raising deliveries and replacement parts where required
Specifics:
· 37.5 working hours per week in office, to include weekends on a rota basis from home (approx 1 in 4). Weekend hours can fluctuate depending on time of year. No more that 8 hours across a weekend at peak. Weekend working hours are self-managed to fit your life.
Office hours -
08:30 - 16:30 Monday - Thursday. Friday 08:30 - 16:30
This can be discussed if not suitable.
· Paid overtime available during peak periods
· 20 days annual leave plus 1 additional day for every year of employment up to 25 days plus Bank Holidays
· Own transport required due to location
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company events
* Employee discount
* On-site parking
Work Location: In person