Overview
Cotswold Cheltenham is looking for a Service Advisor.
Your role
You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility.
As a Service Advisor you will be focused on ensuring that a highest level of customer care is given throughout the customer journey. The main purpose of the role will be to deal with customer requirements for service and repair in an efficient and courteous manner.
Responsibilities
* Meet and greet customer on arrival and providing them with a smooth service from drop off through to collection
* Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details. Liaise with the workshop, parts and sales departments to ensure customer vehicles are ready on time
* Update customer with the progress on their vehicles, authorise additional work. Establishing and arranging customer travel arrangements, arranging loan or courtesy vehicle as applicable and applying relevant charges
* Effectively communicate invoice to customers on handover
* Continues professional training with the manufacturer to ensure product knowledge is up to date. Ensure legal obligations are fulfilled at all times
Your profile
If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.
2 years’ experience within a Service Advisor and a Full UK Driving License is essential.
Rewards
* 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
* Performance related bonus Health & Wellbeing benefits Life Assurance Employee Recognition Program Staff Discounts Employee Benefits including discounts on retailers, restaurants & cinemas
* Referral Programme
* On Site parking
* Company Social Events Pension Scheme Long Service Award In-house, manufacturer accredited training & professional training
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