IT Support Technician The IT Support Technician will provide IT support to internal DSE staff, ensuring the smooth day-to-day operation of systems and services. Responsibilities include resolving hardware and software issues, supporting users remotely and on-site, setting up equipment, maintaining networks, assisting with IT projects and upgrades, and keeping accurate documentation. The role is based at our HQ in Hunmanby, North Yorkshire. The successful candidate will be expected to work primarily from this location; however, there will be an occasional requirement to travel as needed to support other sites, attend meetings, or assist with project work. This role may require occasional out-of-hours work to resolve issues, perform maintenance, or complete upgrades with minimal disruption. Requirements: Willingness and ability to learn new IT skills, with a commitment to ongoing professional development and training Excellent communication skills, with the ability to engage effectively with both technical and non-technical colleagues Ability to work independently using own initiative, as well as collaboratively within a team environment Strong IT troubleshooting, problem-solving, and system configuration skills Microsoft OS (Server / Clients), Microsoft 365 Network Experience Use of a Ticketing System Client / Server network experience Minimum of 5 years recent experience in the IT support industry Experience with Microsoft OS, 365, Servers and Hyper-V, Windows desktop OS Networking including switches, routers and firewalls. Experience with Ticketing systems GCSE English & Maths or equivalent NVQ, A Level, or equivalent IT related qualification Full UK Driving Licence Key Duties & Responsibilities: Providing first and second level support, act as a point of contact for ticket Assist with maintaining the company’s servers, networks and security systems Specify, procure, configure and install new IT equipment and software Deal with first and second level support for computer, laptop, printer, phone/mobile, network, server, and backup issues within the company Provide training and advice on IT hardware and application software including Microsoft Office, IT Security etc Provide and take part in training when required Implement, maintain, and manage IT systems, ensuring the relative documentation has been completed/updated Work as part of the group cybersecurity team to manage the company’s security software and policies Monitor IT systems and diagnose and repair issues Update/upgrade different types of software and hardware on the backend in conjunction with an authorised project plan Attend C&A and Generac meetings when required. Is aware that due to time zone difference it may not always be possible to join Leading IT Projects and working on project teams within C&A business group Benefits: 25 days holiday Bank Holidays New flexible holiday scheme Bupa Healthcare package Life Insurance Enhanced Maternity/Paternity pay 5% Pension contributions Companywide performance based annual bonus scheme For full details of the job please download the job description by following the link below: Job Description - IT Support Technician.pdf Please Note: For further information or an informal chat contact our Internal Recruitment Team, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request. Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process. Job Applicant Privacy Notice.pdf