Customer Service Specialist - Peterborough (Full Time)
Customer Service Specialist
Job Type: Full Time, Fixed Term with potential for permanent employment for the right candidate.
Hours per week: 36 hours
Salary: £12.70 per hour
Working Patterns: Various shifts supporting a 24/7 operation on a fixed rotation.
Benefits:
* 25 days plus bank holidays
* Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
* Employee Assistance Program
* Cycle to Work Scheme
* Life & Dental Insurance, Critical Illness Cover
Join Our Team
If you're passionate about providing excellent service, love to travel, and enjoy sharing your knowledge, we want you as our next Customer Service Specialist at Travelex.
Role Overview:
As part of the Travelex Customer Service Team, you'll support our customers in a lively call centre environment, assisting with Foreign Exchange options and ensuring a positive travel experience. You'll adapt to customer needs and fulfill their travel money requirements.
Key Responsibilities:
1. Build relationships with customers through inbound calls to understand their travel and currency needs.
2. Support customers and branches in resolving travel money queries.
3. Act as a travel money ambassador, advising on Travelex products and services.
4. Ensure compliance with GDPR and financial regulations, and meet business metrics such as customer satisfaction and call handling.
5. Achieve performance goals related to procedures, operations, and customer service.
Requirements:
* Strong numerical and technical skills, including familiarity with Microsoft Office (Outlook, Excel, Word).
* Excellent communication skills, with the ability to build relationships and listen effectively.
* Driven to succeed, with a positive attitude and care for customer impact.
Interview Process:
1. Initial screening call with our hiring team.
2. Face-to-face interview at our Peterborough Head Office with the Call Centre Manager.
3. Offer of employment if successful; feedback provided if not.
About Travelex:
Founded in 1976, Travelex is a leading provider of foreign exchange, with over 45 years of experience and a global presence. Our mission is to simplify access to international money for our customers.
Join us and start your journey today by clicking apply!
We are an equal opportunity employer committed to diversity and inclusion, welcoming applications regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability.
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