Receptionist/Administrator – The Pier Road Project, Community Drug & Alcohol Service for adults in Bexley
We are currently looking for a Receptionist/Administrator to join our front‑of‑house admin team based at The Pier Road Project. The primary responsibility of the role is to manage reception duties in a busy service and ensure there is a welcoming environment for service users and visitors. This includes greeting service users and others, answering the telephone and dealing with referrals and enquiries, and providing comprehensive administrative support to the multi‑professional team.
Band 3
Responsibilities
* Look after the reception of a busy service; receiving service users and others and answering the telephone;
* Provide comprehensive administrative support to the multi‑professional team, managing queries and data entry;
* To deliver a high standard of customer care representative of the service and the overall Trust's objectives;
* Support the collection and updating of specific service‑related information and activity to ensure required Key Performance Indicators (KPI) are input in a timely fashion onto required systems;
* Assist with non‑clinical processes which need to be undertaken to support clinical teams and the overall service deliver quality patient care;
* Support maintenance of the service environment, reporting and raising building maintenance, repairs and cleaning issues;
* Support the team with regard to service‑wide roles including Rapid Response, Fire Warden duties, and Health and Safety duties;
* Assist with the induction of all staff and day‑to‑day supervision of junior/temporary/volunteer administrative staff;
* Take minutes of meetings;
* Support the Service‑wide cover arrangements;
* Work in a flexible and open manner in line with the needs of the service;
* Participate in training and developmental needs as required by the Business Support/Officer Manager, Service Borough Lead and Team Leaders;
* Undertake any other duties considered relevant to the service, appropriate to the banding of this post, as negotiated with the Business Support/Officer Manager and Service Borough Lead.
Equity, Diversity and Inclusion
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
* Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice;
* Ensuring that all our services and all staff understand and support our commitment;
* Believing that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.
About the Service
The Pier Road Project is an integrated service for adults living in the London Borough of Bexley who are experiencing substance misuse problems. We also support families and friends of those affected. The Trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role, and therefore welcomes applications from people with lived experience as an asset to the Trust.
Contact and Application
Applications for this post must be submitted online. All subsequent information regarding your application will be generated through the South London & Maudsley NHS Foundation Trust e‑recruitment system. The closing date listed is a guide only; the vacancy may close earlier should a sufficient number of applicants have been received. Applicants who are successful will be authorised to confirm their previous NHS service via an Inter‑Authority Transfer (IAT) process.
We are a smoke‑free Trust and a Stonewall Diversity Champion.
About South London and Maudsley NHS Foundation Trust (SLaM)
SLaM provides the widest range of NHS mental health services in the UK, including substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. We serve a local population of 1.1 million people and have more than 2 300 services, including inpatient wards, outpatient and community services. In 2021 we launched our five‑year strategy, “Aiming High; Changing Lives”. Our services are rated as ‘Good’ by the Care Quality Commission.
Professional Development
Staff are actively encouraged to access training and further their professional development. This is supported by an experienced, skilled, and highly knowledgeable multidisciplinary team.
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