End of Contracts Specialist - Slough - £29k + great benefits
Location: Slough, UK
Salary:£29k + great benefits
Type: Rolling Contract
The Role
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europes top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities
* Manage inbound and outbound customer communications regarding end of contract options.
* Contact customers approaching the end of their agreements to discuss available solutions.
* Process end of contract options accurately and efficiently.
* Build positive relationships with customers and external partners.
* Arrange and coordinate customer appointments where required.
* Maintain accurate records and update internal systems.
* Take ownership of customer enquiries through to resolution.
* Achieve individual and team performance targets.
* Ensure compliance with all regulatory requirements, policies and procedures.
* Support continuous improvement initiatives and identify opportunities to enhance customer service.
* Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.
About You
* Previous experience within customer service, financial services, automotive finance or a regulated environment.
* Excellent communication skills, both verbal and written.
* Strong relationship‑building and customer engagement skills.
* Confident handling objections and managing customer expectations.
* Highly organised with excellent attention to detail.
* Able to prioritise workload effectively and work to deadlines.
* Self‑motivated with a proactive approach to problem‑solving.
* Comfortable working towards targets and performance measures.
* Strong team player with a positive and professional attitude.
* Good working knowledge of Microsoft Office applications, including Excel and Word.
The Offer
* Salary of£29k + great benefitsper annum
* Opportunity to join thefinance division of a leadingbanking group.
* Supportive team environment.
* Comprehensive training and development.
* Career progression opportunities.
* Company benefits package.
* Modern working environment.
* Stable, long‑term career opportunity within a customer‑focused business.
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