Job Introduction
We are recruiting for a Parts Advisor to join our Land Rover Dealership in Solihull. The hours of work are Monday to Friday, 08:00 – 18:00, with Saturdays on a rota basis.
Excellent basic salary with an OTE of up to £32,000 plus benefits.
A Parts Advisor is a key role interacting with all areas of the business, including sales, service, and our customers. You will be directly involved in supplying Land Rover parts to the general public, trade customers, and our workshops. This role is ideal for a highly motivated individual with experience and a passion for providing exceptional customer service for one of the world’s leading car brands.
This is an excellent opportunity to develop, learn, and forge a career within parts with Listers Land Rover.
Role and Responsibilities
* The work is diverse, involving behind-the-scenes receipt of deliveries and front desk customer service.
* Pre-picking parts for workshop job cards, picking parts for customer orders, and checking stock availability from various inquiries.
* Developing customer relationships through telephone, walk-in, and internet inquiries by providing product knowledge and creating a positive first impression.
* Ensuring consumables and service parts are replenished regularly to provide swift service to the workshop, departments, and customers.
* Handling warranty claims related to parts and completing all relevant administration promptly and accurately, including customer records and invoicing.
* Developing knowledge of Land Rover products to understand vehicle parts and their functions.
About You
* Previous experience as a parts advisor within a dealership or motor factor knowledge in a similar role is preferred.
* Alternatively, a good understanding of cars and the ability to learn is sufficient, and training will be provided.
* Ability to establish rapport with customers quickly.
* Proactive, sales-driven, and committed to outstanding customer service.
* Excellent communication and organizational skills in a fast-paced environment.
* A professional individual able to work towards tight deadlines.
What We Offer
* 25 days holiday plus bank holidays
* Company pension
* Wellness programme
* Sick pay
* Group life insurance
* Staff discount on car servicing
* Listers benefits – discounts on retailers, restaurants, cinemas, and holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer, and professional qualifications
* Company events
Why Listers?
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business. Whatever your aspirations, Listers has a career for you.
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