Head of Retail 30-37.5 hours per week (5 days out of 7) £42-£46k per annum
About us Nightingale House Hospice provides specialist palliative care services, completely free-of charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs over £5.6 million each year to run the Hospice, with only around 20% of funding provided through statutory sources. Supported by over 400 volunteers, our retail operation plays a vital role in helping us continue delivering compassionate care across our communities. About the role Nightingale House Hospice is seeking an experienced, commercially focused and values driven Head of Retail to lead and develop our growing retail operation. Reporting to the Commercial Director, you will provide leadership and direction across our retail estate, Ecommerce, Reuse and Logistics operations, driving sustainable sales and profit growth while ensuring high operational standards and strong supporter engagement.
The successful candidate will: Lead and develop the Area Manager, Ecommerce Manager, Reuse Manager and Flagship Manager Drive retail sales, profitability and operational performance Drive the continued growth of Ecommerce and online trading Lead future retail development opportunities including shop openings, relocations and investment projects Use KPIs, reporting and commercial insight to drive performance and continuous improvement Lead a positive, inclusive and high-performing retail culture Ensure excellent customer experience and retail standards across the estate Work collaboratively with Marketing, Fundraising, Lottery, Finance and wider Hospice teams
This role requires a highly visible and hands-on leader who is comfortable working across multiple locations and leading teams through growth and change.
About you We are looking for someone with: Significant experience within a senior multi-site retail management role Strong commercial awareness and understanding of retail KPIs, profitability and operational performance Experience leading and developing teams within a fast-paced retail environment Experience managing budgets, operational costs and performance reporting Strong understanding of customer experience, merchandising and stock management Experience developing Ecommerce or online sales channels Excellent leadership, communication and organisational skills A collaborative, supportive and solutions-focused approach Why Join Us?
Retail plays a vital role in supporting the work of Nightingale House Hospice and our local communities. This is an opportunity to lead a growing and ambitious retail operation where you can make a meaningful impact not only through commercial success, but by helping support patients and families across the region. In return, Nightingale House Hospice offers: A positive and friendly working environment Excellent training and development opportunities Generous holiday allowance increasing with service Employee Assistance Programme Retail discount scheme Staff discount in Caffi Cwtch Refer a friend bonus scheme Birthday voucher
We would love to hear from you if you have a positive approach to your work and share our values. If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual. Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No. 1035600
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