Salary: £44,000 - 56,000 per year Requirements: Educated to A-Level (or Equivalent) standard. Evidence of continued professional development. Previous experience in a similar position or a customer service role. Experience using ticketing systems to log, categorise and manage requests/incidents. Proven history of work in a fast-paced, high-pressure environment. Experience providing first-line troubleshooting and basic technical support (e.g. password resets, account administration, hardware/software issues). Basic knowledge of Microsoft Windows operating systems and Microsoft Office applications. Understanding of common IT issues (e.g. connectivity, printing, log-in problems). Responsibilities: Act as the first point of contact for IT queries via phone, email, Service Desk portal and occasional walk-ins. Log, categorise, and prioritise all incoming tickets to agreed standards and within departmental SLAs. Provide first-line diagnosis and resolution of common incidents and service requests that can be quickly resolved within a short period of time. Escalate tickets promptly to IT Service Delivery Engineers, IT Service Operations Engineers or members of other teams within IT where required. Keep users informed of progress and manage expectations in line with agreed SLAs for tickets within your ownership. Maintain a strong and positive customer service relationship with staff. Technologies: Hardware Support Windows More: At Bloor Homes, we are a family-run housebuilder with a commitment to creating beautiful homes since 1969. We pride ourselves on the attention to detail in every build, ensuring that our homes meet high standards of quality and customer satisfaction. As we expand our team, we invite you to join us as an IT Service Desk Analyst at our Head Office in Measham, Swadlincote. In return for your hard work, we offer a competitive salary, generous holiday entitlement, a bonus scheme, and a supportive work environment where your contributions are valued. Be part of a community that cares about creating better life experiences, one home at a time. last updated 5 week of 2026