Salary £57,365–£71,706 FTE DOE + Benefits + Profit Share Bonus
Fully office based in Hythe, Kent
We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.
About
At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day.
We’re looking for a Senior Product Manager to shape and improve the journeys our customers, partners or suppliers take. You’ll help ensure every customer enjoys a hassle-free trip, while enabling our partners and internal systems to support those experiences seamlessly. We’re looking for someone passionate about empowering customers, embracing AI-powered technologies and making a real impact on how people experience their trips.
You’ll play a key role in owning the customer journeys and requirements for a defined domain within one of our product areas. Your work will range from early discovery through to delivery, ensuring each experience is backed by clear insights, measurable outcomes and thoughtful prioritisation. As a senior member of the Product team, you’ll also mentor others and contribute to raising the bar in product across the organisation.
The Role
By joining our team you’ll:
1. Lead the customer experience for complex or multi-squad features, aligned with our AI-driven strategy
2. Lead discovery to understand needs, using research, experimentation and analytics to validate ideas and guide decisions
3. Define clear requirements and acceptance criteria that make it easy for your team to deliver high-impact, customer-centred outcomes
4. Balance strategic objectives with shorter-term priorities to maximise value delivery
5. Collaborate with engineering feature teams to build high-impact, customer-focused products
6. Build strong, trust-based relationships with teams across the business to align on priorities and remove blockers
7. Leverage qualitative and quantitative data to inform and justify product decisions and measure success
8. Support the Area Product Owner with prioritisation, stakeholder alignment and area leadership
9. Mentor and coach Product Managers and Product Analysts, helping to develop best practice in discovery, requirements and customer-first delivery
10. Creating clarity and shared purpose through supportive leadership and coaching; advocating a high-performance environment
Requirements
What you can bring to our team:
11. Experience in digital product management in a customer focussed product team
12. Strong analytical skills with the ability to interpret data, draw insights, and make data-informed decisions
13. An outcome-driven approach, able to tell us how you’ve driven measurable improvements in product performance
14. Excellent relationship-building and communication skills – able to influence, inspire and collaborate at every level across multiple teams
15. Be well-versed across the agile and digital space, have experience motivating and leading cross-functional teams.
16. A commercial and strategic awareness, applying a pragmatic, data-led mindset to everything you do
17. Flexible and resilient in approach, willing to change and adapt plans quickly based on new information
18. A collaborative leadership style - known for mentoring & influencing others across your squad and the wider product community
19. The use of AI-driven tools to uncover insights and enhance decision-making
20. Passion for customer research and a solid grasp of both qualitative and quantitative discovery techniques
Everyone’s career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you’re encouraged to apply so that we can discover your unique talents!
How we hire for this role
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:
21. Initial call; A short conversation with our team to find out more about you
22. Interview; A deeper dive into your experience and your approach
23. Presentation; You’ll share your thinking around a product challenge with a wider group, demonstrating your technical understanding
Cultivating a diverse and inclusive culture is paramount for us.
Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via .
Applications close: Monday 22nd December 2025
Benefits
Why choose Holiday Extras?
We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We’re on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers’ ordinary trips into extraordinarily good times.
At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you’ll feel supported and rewarded every day. Learn more about our culture and benefits.
24. Time is precious: 25 days annual leave (+BH’s), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
25. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
26. Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
27. Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
28. Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
29. Plan ahead: Income protection, Critical illness cover and Life assurance