This range is provided by Altum Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Altum Consulting
Contract Business Analyst (IT Service Management/ Operations)
6 months with a view to extending
Flexible hybrid working (London/remote)
Context
We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands‑on, impactful role supporting the discovery, transition and change management phases of a major IT transformation initiative.
You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high‑visibility position where your expertise will directly shape the future IT operating model.
What You'll Do
* Document and formalise existing ("as‑is") IT processes across multiple business units.
* Define and document future ("to‑be") processes for a new shared service model.
* Produce detailed transition documentation to support smooth implementation.
* Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests).
* Develop and maintain the Target Operating Model (TOM), including cost modelling and structure.
* Present complex information clearly to technical teams and senior stakeholders.
* Support consistent ITSM processes across multiple business units.
About You
* Proven experience in IT transformation, centralisation, or shared service programmes.
* Hands‑on with ITSM platforms is essential (ServiceNow, Freshservice, or similar).
* Strong skills in process mapping, business case development, and cost‑benefit analysis.
* Comfortable in hybrid Agile/Waterfall environments; able to write user stories and acceptance criteria.
* Excellent stakeholder engagement and communication skills; simplifies complexity and drives results.
* Proactive, structured, and delivery‑focused; able to produce high‑quality documentation efficiently.
Please note: Only applications submitted through this process will be considered. Contacting us outside of this will not expedite consideration and may delay shortlisting.
Seniority level
* Mid‑Senior level
Employment type
* Contract
Job function & Industries
* Consulting, Information Technology, and Project Management
* Technology, Information and Media
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