Job Description
We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust's commercial activities, including training, consultancy, and digital products.
This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust's commercial income, which supports our wider mission to keep people safe.
Key Responsibilities
Client Support & Administration
1. Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.
2. Process bookings, maintain CRM records, and ensure all follow-up actions are completed.
3. Support trainer deployment and logistics, ensuring accuracy of client information.
4. Gather and organise client feedback after sessions, highlighting any issues to the Manager.
5. Maintain positive client relationships to encourage repeat business.
Marketing & Communication
6. Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.
7. Maintain accurate commercial information on the Trust's website.
8. Prepare material for events, trade shows, and conferences and represent the Trust when required.
9. Track marketing activity performance and maintain enquiry/campaign records.
Product Quality & Communications
10. Support administration of the training consultant pool, maintaining documentation and onboarding records.
11. Coordinate quality-assurance processes by collecting feedback and organising observations.
12. Support updates to training materials, consultancy packs, and digital product content.
Person Specification
Essential
13. A strong interest in the mission and values of the Suzy Lamplugh Trust.
14. Experience in administrative support withing a customer-facing or commercial environment.
15. Strong organisational and time-management skills with the ability to meet deadlines.
16. Confident communicator (written and verbal)
17. Ability to work indepenently and collaboratively in a small team.
18. High attention to detail and accuracy in data entry and record keeping.
19. Strong IT skills, particularly Microsoft Office (Excel essential).
Desirable
20. Experience using Salesforce or similar CRM systems.
21. Experience in a charity or small organisation.
22. Experience supporting sales, customer service, or marketing functions.
23. Knowledge or experience relating to the VAWG sector.
Personal Attributes
24. Positive, proactive, and adaptable.
25. Self-motivated, reliable, and organised.
26. Logical and solution-oriented.
27. Supportive team player with a "can-do" attitude.
Special Requirements
This role is hybrid, initially requiring on-site attendance at our London office untill the successful completion of the first probation review (typically 3 months).