Job Description
Customer Service Administrator - Retail & E-commerce\n\n📍 East Leeds | 🕒 Full-time, Permanent | 💻 Hybrid (1 day WFH)\n 💷 £24,500 + benefits\n\nAre you passionate about retail, customer experience, and working with exciting brands? This is your chance to join a dynamic and growing company at the heart of the fast-paced retail and e-commerce sector.\n\nOur client partners with household names, thriving marketplaces, and independent retailers, offering you the chance to play a key role in keeping customers happy and products flying off the shelves.\n\nThis is more than just a Customer Service Administration role - it's an opportunity to work in a buzzing environment where every day brings variety, collaboration, and impact.\n\nWhat You'll Be Doing\n\nBe the go-to person for wholesale clients - from big-name retail accounts to online marketplaces and independents.\n\nManage wholesale order books and help the business smash monthly and annual sales targets.\n\nKeep everything running smoothly: stock updates, imagery requests, order processing, and delivery coordination.\n\nWork closely with distribution centres and internal teams to ensure products land where they need to be, on time, every time.\n\nKeep accurate records across multiple systems and produce weekly/monthly performance reports.\n\nBuild lasting relationships with clients, offering first-class customer care that strengthens brand loyalty.\n\nSpot opportunities to streamline processes and improve customer experience.\n\nSupport new starters and ensure best practice with up-to-date documentation.\n\nWhat We're Looking For\n\nAt least 1 year's experience in office-based customer service or account administration.\n\nA confident communicator - whether on email, phone, or webchat.\n\nOrganised, detail-focused, and able to juggle tasks in a busy environment.\n\nExcel whizz with strong data management skills.\n\nProblem-solver who thrives in a fast-moving retail setting.\n\nWhat's in It for You\n\n25 days holiday + bank holidays (with the option to buy more).\n\nFlexible start/finish times and hybrid working (1 day WFH).\n\nFree onsite parking for when you're in the office.\n\nHealthcare cash plan after probation.\n\nCycle to Work scheme.\n\nAnnual paid staff event.\n\nCompany performance bonus.\n\nPlease click apply or call Rachel on (phone number removed) to discuss.\n\nHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.\n\nWe practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
\n\nPLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK