DK Recruitment are working with a world-renowned, precision Engineering business based in Plymouth who are expanding their business Account team. We are looking for an experienced Business Account Coordinator to join the business. The company has a strong culture of innovation, professional growth and are offering an exciting career journey.
The main purpose of the Business Account Coordinator will be to take responsibility for all new and repeat business orders for your assigned customer accounts.
The Account coordinator will need to take full ownership of customers issues and following problems through to resolution.
Key Responsibilities:
All aspects of customer account management.
Improve customer service experience, create engaged customers, and facilitate growth. Updating customers on their order progress.
Take ownership of customer issues and follow problems through to resolution.
Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.