We are looking for an organised, reliable and hands-on Store Manager to lead our shop and team. This role is ideal for someone with previous cake shop experience and cake decorating skills who can maintain high product standards while delivering excellent customer service in a busy environment.
What You'll Do
* Oversee and manage daily store operations
* Lead, supervise and motivate the team
* Prepare staff rotas and manage shift cover
* Decorate cakes when required and ensure all cakes meet brand standards
* Support decorators to maintain consistency and quality
* Maintain excellent front-of-house customer service
* Handle customer enquiries and complaints professionally
* Monitor stock levels and place supplier orders
* Check supplier invoices and delivery notes
* Build and maintain strong supplier relationships
* Analyse daily and weekly sales performance
* Ensure compliance with hygiene, food safety and brand standards
* Support the team during busy periods (serving customers & packing orders)
* Train and guide new staff members
What We're Looking For
* Previous cake shop or bakery management experience
* Practical cake decorating ability (essential)
* Strong leadership and team-management skills
* Excellent customer service and communication ability
* Good organisational and problem-solving skills
* Ability to work in a fast-paced environment
* Stock control and ordering experience
* Knowledge of food hygiene standards
* Positive attitude and hands-on approach
Job Types: Full-time, Permanent
Pay: £12.50-£17.25 per hour
Benefits:
* Company pension
Work Location: In person