Hybrid Working (Horley & Home) | Up to £27,000 Bonuses An exciting opportunity to make a real difference in people's lives! Do you enjoy helping others live a better quality of life? Are you looking for a fulfilling career with great progression opportunities? Due to continued growth, we’re expanding our team and looking for a Client Relationship Executive to join us.
This role is a Care Coordinator role all about connecting people who care —matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms.
We offer a fantastic benefits package that makes a real difference: Competitive Salary – Up to £27,000 performance-based bonuses for achieving key targets Work-Life Balance – Hybrid working (4 days in the office after training, 1 from home) Generous Leave – 25 days’ holiday your birthday off! Career Progression – Opportunities to advance to Senior Account Manager and beyond! Personal Growth – Ongoing learning & development with 1-to-1 coaching and career planning Supportive Culture – A company that values and recognises your contributions Making a Difference – Be part of something truly rewarding by helping people every day Your Role as an Client Relationship Executive (CRE): As an CRE, you’ll play a key role in providing outstanding service and ensuring the best care matches for our clients.
Managing your own portfolio of clients and care providers Carefully matching care providers to clients based on needs and preferences Supporting and guiding clients throughout the care process Handling incoming calls and responding to care provider inquiries Ensuring seamless service transitions with accurate handovers Continuously improving operations to enhance service quality Occasionally taking part in on-call duties (evenings and weekends, on a rota basis) Who We’re Looking For: We want passionate individuals who: Have previous customer service experience (essential) Thrive in a fast-paced, customer-focused environment Have strong people skills and enjoy building relationships Genuinely care about helping others and making a positive impact Are well-organised, detail-oriented, and proactive Are proficient in Microsoft Office (including Excel) Are flexible to work occasional weekends and on-call shifts (paid) Have access to a car and a valid driving licence (preferred, due to limited public transport) Work Schedule: Monday – Friday, Shifts patterns available between 8:00am
- Since 1959, Country Cousins has been the UK's premier introductory live-in care agency, born from the compassionate vision of Josephine McGregor, a former Royal Navy Nursing Sister.
Committed to quality and choice, we empower individuals to remain in their homes with carefully selected live-in carers.
Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Country Cousins, Patricia White’s, Fitzrovia and Genuine Care.
Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.