Job Description: Customer Experience Specialist Optimum RX Lens Specialists £28,000/year | In-person in our new Lancaster City Centre Office | MonFri, 95 | Full-time, Permanent About Us: Optimum RX Lens Specialists is an employee-owned, fast-growing UK optical company. We manufacture high-quality spectacle lenses and partner with opticians nationwide to deliver exceptional products and service. The Role: Were looking for a friendly, proactive Customer Experience Specialist to manage customer accounts, deliver outstanding service, and make every interaction memorable. Youll also support sales initiatives, product launches, and represent us at events. What Youll Do: Respond to customer enquiries and monitor job progress Onboard new accounts and build strong relationships Resolve issues, escalate complaints, and share customer feedback Support sales campaigns, new product launches, and events Collaborate with internal teams to ensure smooth workflows Who Were Looking For: Professional, warm, and proactive Confident using CRM and Microsoft Office as well as social media platforms in particular LinkedIn Thrives in a fast-paced environment with attention to detail Loves building relationships and going the extra mile Why Join Us: Be part of a supportive, employee-owned team Opportunities for training, growth, and career progression Work in a friendly, collaborative environment making a real impact Apply now and join the Optimum family! Job Types: Full-time, Permanent Benefits: Canteen Company pension Cycle to work scheme Gym membership Work Location: In person Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Employee discount Gym membership Work Location: In person