Job overview
Are you looking for your next career move and want something just a bit different? This role could well be for you. The Lancashire SAFE Centre has a role as centre coordinator to support the new incoming quality manager and centre manager to help run the daily activity of the centre and work towards achieving UKAS accreditation.
The centre is a niche specialism in its own right that provides forensic examination to those patients who have sadly experienced sexual assault. The service provides cover 24/7 365 days a week via on call crisis workers and sexual offence examiners to the population of Lancashire.
We are seeking a motivated, enthusiastic and driven individual to join our to work alongside the centre manager, quality manager, matron and clinical director as well as need the Lancashire Constabulary, Victim support, safeguarding and NHS England to deliver this high quality service.
Sound like something that may be for you? Get in touch, we'd love to hear from you.
You will be reporting to the SAFE centre Manager, the SAFE Centre Co-Ordinator will be responsible for assisting the Centre manager in the day to day running of the SAFE Centre.
Note: As part of the requirement for this role, you must be willing to submit a DNA sample for storage on the police elimination database for purposes of exclusion from investigation only
Main duties of the job
Reporting to the SAFE centre Manager, the centre coordinator will be responsible for helping to coordinate all aspects of the centre activity, including supporting the quality manager in the UKAS accreditation process and the ongoing maintenance, once achieved.
The coordinator will support support in data entry, data analysis and report writing.
The coordinator will also be required to train to hold the role of crisis worker, supporting any cases during the core hours of the service where there may be rota gaps and non-recent cases
To provide telephone support and information to other professionals, complainants and complainants’ families
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Detailed job description and main responsibilities
To provide telephone support and information to other professionals, complainants and complainants’ families
To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.
Assist the quality manager with the preparation of UKAS accreditation and yearly maintenance of the standards to ensure accreditation is maintained
Assist the centre manager and the quality manager in setting, monitoring and maintaining standards in the SAFE Centre
To support the service to maintain a quality management system and roll out core training for all staff on how to use it
To support the outreach and practice development lead in the recruitment and specialist training of crisis workers
To provide telephone support and information to other professionals, complainants and complainants’ families
Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within the role
Communicates all relevant information to the multidisciplinary team, both internally and external organisations as required.
Ensures environment safe, well equipped and compliant with standards for UKAS accreditation
Maintain accurate and complete records of all care activities, in a timely manner, adhering to local and professional standards for documentation
Support the crisis worker rota in hours
Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals accessing the SAFE Centre
Assist the Quality Manager with the accreditation process
Ensure rota is maintained and distributed to the relevant organisations
Person specification
Qualifications & Education
Essential criteria
1. Degree or substantial equivalent experience in relevant subject areas
2. Continuous relevant professional development
Desirable criteria
3. Project management experience
4. Leadership & management qualification
Knowledge & Experience
Essential criteria
5. Previous experience of working with complainants of sexual assault
6. Awareness of the Forensic Regulator guidelines and how they fit into SARCs
7. Previous experience of working in an NHS organisation
8. Experience with using Excel formulas, functions and pivot tables, MS Word and MS Access
9. Line management / Supervisor experience
Desirable criteria
10. Experience in project management / change management
11. Experience of clinical work in a healthcare setting
12. Experience of working in a SARC
Skills and abilities
Essential criteria
13. Excellent communication skills, both written and verbal
14. Self-motivated and able to motivate others
15. Able to obtain and evaluate information to aid decision making
16. Able to work well as part of a multi- disciplinary team to promote, implement and deliver quality care
17. Ability to prioritise workload and provide direction to others
18. Excellent time management skills
19. IT skills
Desirable criteria
20. Appraisal skills