Overview
Title: Customer Service Advisor - 12 Month Fixed Term Contract
Company: Yorkshire Building Society
Location: Leeds, United Kingdom
Type: Permanent, Part time
Salary: Competitive
About the Role
As a Customer Service Advisor you'll:
* Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that's saving for a gap year trip, buying a first home, or anything in between.
* Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
* Forget sales targets, and enjoy the freedom to do what's right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Leeds Branch:
"Here at Leeds we have a strong team, dedicated to the best possible customer care and outcomes. Located in the city centre our customer base is varied and no working day in branch is ever the same. Typical day to day tasks includes serving customers, either at the counter for general transactions, or taking customers into a meeting room for more private matters, for example opening a new account. Not only do we serve our customers from behind the counter or in the private meeting rooms, but we get involved in delivering fraud and scam sessions and other financial education sessions, educating our customers and the local community. As a branch we also support other branches in the local area and so we are looking for someone who loves to meet new people and be part of a wider area team."
About You
Being part of the team isn't about being a whizz in financial services, or about having lots of customer service experience. Instead, it's about:
* Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
* Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
* Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
* Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
* Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
* Demonstrating a growth-mindset and making the most of the training and development we offer.
* Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
* Having the ambition to become a leading expert on our products and services.
* Be dedicated to continuous self-development to stay future-ready.
About Us
At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.
* Flexibility: We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
* Development: We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
* Inclusivity: We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.
About our Benefits
* Holiday: You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
* Pension: We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension.
* Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits: When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
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