Rehab Clinical Support Worker - Campion Ward and Nicol Unit
Band 3
Main area Elderly Care Grade Band 3 Contract Permanent Hours full time part time 37.5 hours per week (Full & part time vacancies available) Job ref 203-CS1055
Employer South Warwickshire University NHS Foundation Trust Employer type NHS Site Nicol Unit Town Stratford-upon-Avon Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 02/01/2026 23:59
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as ‘Outstanding’ by the Care Quality Commission (CQC) following our most recent inspection. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare. Our values underpin everything we do. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Disclosure and Barring Service (DBS) Checks: Many of the roles we advertise require a DBS check. If you are successful the Trust will carry out the initial check and subscription to the DBS Update Service; however successful candidates will be expected to cover the associated costs.
Probationary Period: All new staff are subject to a standard 6 month probationary period.
Equality, Diversity, and Inclusion: South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all employees. We value diversity and encourage all applicants to complete a short survey.
Agile and Flexible Working: Staff may work from home on a regular basis. Occasionally travel around Warwickshire and into your base will be required.
Car Parking: Limited availability of car parking spaces; a waiting list is operating for new starters.
Job overview
Must be able to work at both Community Hospitals. This will be Campion Ward at Leamington Rehab (CV346SR) as well as Nicol Unit.
South Warwickshire University NHS Foundation Trust is looking for a caring, compassionate, highly self-motivated, honest, trustworthy, reliable & enthusiastic Clinical Rehab Support Worker to work on both the Nicol Unit and Campion Ward. The Nicol Unit is based in Stratford-Upon-Avon Hospital, and Campion Ward is located within Leamington Rehab Hospital.
Both wards are GP run, caring for patients who require sub-acute admission prevention, rehabilitation or palliative care. This new and exciting position is suitable for anyone looking to ‘develop’ their career as a support worker. You will be part of the multi-disciplinary team and have the ability to work flexibly/autonomously and efficiently with good organisational skills under the guidance of qualified therapists that enable you to work on your own initiative contributing to the smooth running of a very busy department. Your role will be to support and assist healthcare professionals such as nurses, doctors and other integrated professionals in the delivery of quality patient care and the effective rehabilitation of our patients. You also must have excellent communication and interpersonal skills, be reliable and work well in a team.
Main duties of the job
The Band 3 Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team.
As a Band 3 Clinical Support Worker (CSW) you make a valuable and important contribution to the delivery of high quality healthcare, supporting the registered professional in the delivery of safe, effective, compassionate patient care.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
Detailed job description and main responsibilities
* Act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust
* Uphold the Trust values and standards at all times
* Maintain accurate records and documentation, keeping confidentiality and meeting Trust standards in line with the Data Protection Act
* Demonstrate a positive and enthusiastic approach to work to maintain high morale and motivation within the team
* Report any accidents or incidents as described by the Trust’s policy and procedures ensuring an open and transparent culture
* Take reasonable care of the health and safety of yourself and other persons
* Adhere to the Trust’s dress code policy, maintaining a smart appearance at all times
* Assist other wards, departments and teams within the Trust as required by service needs
* Adhere to the Trust’s IT policies regarding e‑mail and internet usage
* Ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures
Clinical Practice
* Accurately and promptly carry out instructions of the registered professional who is professionally accountable for the delivery of care
* Assist in the supervision of other healthcare and support staff as directed
* Carry out duties specified within the Trust’s approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision
* Report any patient who gives cause for concern or any observed changes in the client or patient’s condition to the registered professional
* Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional
* Accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times
* Assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional
* Keep the clinical area clean and tidy, maintaining a safe environment
* Adhere to Trust infection control procedures, demonstrating an understanding of cross infection
* Chaperone or escort patients as needed under the direction of the registered professional
* Support relatives demonstrating compassion and empathy under the guidance of a registered professional
* Assist with the discharge process for patients as directed by the registered professional
Communications and Interpersonal Relationships
* Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required
* Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service
* Answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional
* Communicate effectively within the multi-disciplinary team and other departments to ensure patient care is well planned and coordinated
* Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times
* Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture
* Use the Trust information support system and other computer systems as required by the clinical area
Team Working
* Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with Trust policy
* Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy
* Share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning
* Ensure all waste and soiled linen is disposed of in line with Trust policy
* Participate in audit under the direction of the registered professional
* Clean and check beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only)
* Ensure deliveries are stored correctly and stock maintained to the required level
* Support the house keeper with general house keeping duties, reporting as necessary essential cleaning needs (inpatient areas only)
Education, Training and Personal Development
* Ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training
* Complete the Trust’s Clinical Support Worker/Healthcare Assistant Induction programme
* Participate in appraisals and personal reviews and work to achieve agreed set objectives
* Undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills
* Continue personal development in relation to identified objectives
* Maintain up to date knowledge of changes in policies and procedures relevant to the post
Person specification
Qualifications
* Obtained an educational level of GCSE level A – C English and Maths or equivalent
* Minimum NVQ/Diploma Level 2, willing to work to Level 3 or equivalent higher apprenticeship in healthcare
* NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare
Experience
* Experience in delivering care in a healthcare or people centred environment
* Experience working as part of a team
Skills
* Evidence of competence in care skills
* Good written, verbal and non-verbal communication skills
* Able to present information, written and orally in an accurate clear and logical manner
* Ability to organise and prioritise workload
* Ability to write accurate and legibly in patient notes
* Evidence of competence in relevant specialist skills / tasks
Personal Qualities
* Able to work as part of a team
* Compassionate and caring nature
* Reliable
Other
* Able to work flexibly over a 24 hour period
* Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
* Able, with appropriate support, to work in an emotionally demanding environment
IMPORTANT INFORMATION: Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust uses an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs). Please check your TRAC account regularly and ensure your email is set up to accept messages so they don’t go into your junk/spam folder. We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address. South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010. All South Warwickshire University NHS Foundation Trust sites are smoke free. The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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