Job Introduction
About the role
At Sodexo we know how important our family of administrators are – keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for an Administrator to join our prestigious team at
Being the go-to person for our team, you’ll be super organised and assisting with a variety of tasks, from supporting reception duties to finance, invoices and payments as well as responding to email/phone calls.
A few things about you
We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don’t forget to bring you excellent attention to detail and exceptional communication skills too!
Being a team player is important, but you’ll also need to be able to work well on your own! Previous experience in a similar role would be ideal, but if you have great people skills, we’d love to hear from you!
Sodexo embeds a strong Safety culture in everything we do. There’ll be company procedures to follow alongside our Health & Safety practises so it’s vital that you’ll champion this.
Role Responsibility
* To assist with internal and external bookings, including payments, filing and correspondence.
* To assist with administrational tasks related to a matchday, providing each area with the necessary collateral.
* To assist with administrational tasks relating to the day to day business, recharges and billing for the client (NUFC and Newcastle United Foundation)
* To remain customer focused at all times, working to enhance events through upselling, recommendations and the highest level of customer service.
* To ensure office stationary is fully stocked
* Maintain printed records of weekly business and communication of 4 weekly events
* Quality management of data and CRM tools provided
* Update internal system with event notifications (Jostle)
* To liaise with event bookers as required, delegates and guests, with a clear focus on customer service
* Identify venue client needs and match to solutions
* Build working relationships with internal and external clients
* Efficiently handle any sales enquiries on Venue Director, ensuring accurate information is recorded and delivered in a timely manner
* Answer all incoming calls in a professional and efficient manner
* Assist sales team in hosting self-promoted events
* To prepare all necessary matchday collateral for corporate hospitality suites and sports bars.
* To liaise with external suppliers on the delivery of stationary or equipment pertinent to matchdays.
* To collate orders from both internal and external clients as required.
* Liaising with the Executive Head Chef prior to any menus being finalised, ensuring all information is correct.
* Ensuring each area is equipped with the relevant, up to date, information, making any adjustments or amendments as necessary.
* Adjusting any document templates or information listed as necessary over the course of the season.
* Responding to any queries regarding matchday collateral from Room Managers or the management team during a matchday.
* To complete any reasonable request.
* To comply fully with all regulations relating to Health and Safety:-
Fire precautions and emergency procedures
COSHH
Hygiene and Food Safety
The Ideal Candidate
Essential:
* Confident and proficient in Microsoft Office.
* Polite and professional telephone manner.
* Previous experience in administration.
* Ability to organise, multitask, prioritise and work well under pressure.
* Adaptable to change and flexible in approach to work.
* Previous experience in a customer facing role.
* Excellent verbal and written skills
* Excellent time management
Desirable:
* Experience working within sports and leisure or stadia.
Package Description
* 40 Hours per week
* £12 per hour
* 5 out of 7 days
* Many employee benefits, rewards and recognition.