Job Description
Regional Operations Manager
Salary: £57,680 plus £3k car allowance
Location: Home based with regular travel across the North East. The region stretches across County Durham and North Yorkshire and comprises a variety of service offers, including Adult and Elderly Supported Living, Residential Care and Respite Care. The ideal candidate will be based within a reasonable driving distance of both counties.
We have an exciting opportunity for a Regional Operations Manager to be part of the leadership team within National Care Group, an award‑winning provider. National Care Group is one of the UK’s leading providers of care and support services to vulnerable adults across the UK. Our mission is to enable the individuals we support to live full, rewarding and happy lives. Through planning focused on the individual, we help every person achieve their potential, develop new skills and live as independently as possible within their community.
National Care Group fully appreciate the amazing and life‑changing work our colleagues do. That is why we offer:
* 33 Days annual leave inclusive of bank/public holidays
* Life Assurance
* Private Medical Insurance
* Leadership development programmes to support your career development
* Access to Professional Qualifications
* A range of different wellbeing support through our health and wellbeing platform
* Continuous staff reward schemes: Outstanding Achievement Award and NCG Annual Awards
* Stream (formerly known as Wagestream)
* Access to discount platforms
* Money savings scheme
* Access to trained mental health first aiders
About The Role
As a Regional Operations Manager you will be responsible for leading a team of Registered Managers across residential and supported living services, using your proven operational management experience to coach and develop the colleague team while ensuring person‑centred support is delivered. You will work with the Regional Operations Director to meet the financial and operational performance targets for the region, promote the highest standards of care, maintain quality standards and uphold accountability for internal and external compliance with company policies and regulatory requirements.
The role is key to developing our services further and ensuring quality in every aspect for the individuals we support. This includes building on trusted relationships, developing new relationships with local commissioners and external agencies, including CQC. You will have autonomy within your role, with a flexible approach to workload and work base, and will manage your own time while attending meetings, ensuring visibility in services and overseeing administrative tasks.
Who We Are Looking For
* A motivated, enthusiastic and resilient Operations Manager with a proven track record of successful health and social care management.
* Evidence of knowledge and competence of managing Supporting Living, Learning Disability, Mental Health and Complex Care services to adults.
* Confidence and experience of strong leadership skills.
* A team player who can effectively collaborate with peers and colleagues across the organisation to achieve the vision and mission.
* High level of commercial acumen and well‑developed organisational skills to meet our high internal standards, referenced against CQC regulations.
* Compliance with all legislative, company and regulatory standards is essential; proven experience of working within Health and Social Care legislation and active participation in CQC inspections.
* Innovative, creative and adaptable approach.
* Ability to balance the needs of the people we support, colleagues and the business to reach decisions and beneficial outcomes for all.
* Desire to be a present leader of services.
Required Skills, Qualifications and Experience
* NVQ Level 5 in Leadership in Health and Social Care or equivalent experience or qualification.
* Experience of developing and managing budgets across a wide team.
* Accountability and proven experience of managing commercial, quality and people KPIs across the region.
* Effective decision‑making skills.
* Ability to manage and develop a team to achieve positive outcomes.
* Proven experience in developing services within the health and social care sector.
* Ability to problem‑solve, implement and manage strategies through to completion.
* Highly analytical.
* Excellent IT skills.
* Full understanding of CQC requirements and legislation.
* Driver’s licence.
Unlocking the potential of the people we support through person‑centred care. Everything we do is focused on the individuals we support so that they have every opportunity to maximise their potential. We commit to the right candidate and will seek input from the people we support in the selection process.
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