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Jewellery Assessment Coordinator
Jewellery Assessment Coordinator
Neve Jewels
Jewellery Quarter, Birmingham
The Company
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europes only digital-first jewellery group.
We are one of the very few jewellers in the country that have their own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
The Role
We are seeking a Jewellery Assessment Coordinator to join our operations team based in Birmingham.
You will be responsible for:
1. Assessing product issues and working with workshop teams to resolve them
2. Track and issue repairs to the workshop
3. Coordinate with regional offices for stock transfers
4. Sourcing stones, findings, etc, for urgent orders
5. Overseeing workshop repair costs
6. General customer service
7. Booking returns and repairs promptly
8. Sending products for hallmarking
9. Preparing office collections and booking appointments for collections
10. Work with the wider team to undertake regular stock checks
What Were Looking For
11. An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)
12. Product assessment
13. Customer service or workshop-related experience
14. Customer service & handling customer queries over the phone and via email
Job Type
Full-time
Work Location
In person
What You Can Expect From Us
15. Competitive salary
16. Private Health Insurance
17. 24 hr access to an Employee Assistance Programme (EAP)
Benefits
18. Company pension
19. Employee discount
20. Health & Wellbeing Programme
21. Private medical insurance
22. Referral programme
Salary
Up to £27,000.00 per year
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
About Us
Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands; Diamonds Factory, Austen & Blake and Sacet
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