We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties.
The Role
As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects.
Key Responsibilities of a Tenant Liaison Officer:
* Liaise with tenants before, during, and after repairs and maintenance works.
* Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works.
* Manage resident expectations and resolve queries or concerns professionally.
* Support site teams in maintaining positive relationships with residents.
* Conduct resident visits and attend community meetings where required.
* Maintain accurate records of tenant communications and project updates.
* Assist in monitoring customer satisfaction and addressing complaints effectively.
Requirements:
1. Previous experience working as a T...