Helpdesk Engineer (12 Month FTC) | London (On-site)
Type: Full-time | On-site
A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.
The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.
Deliver hands-on desktop and network support, including PC and call centre systems
Plan, configure, and implement network, PC, and security systems
Manage service delivery schedules, migrations, and proof-of-concept testing
Attend customer sites for project and maintenance support when required
Carry out vendor coordination and manage new service features and implementations
Respond to ad hoc requests from management
Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
~ Prior experience supporting IT infrastructure projects and desktop security systems